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MAS 90 Helps you Process Returns
Effectively
To stay competitive, virtually every company needs to
process customer returns. As today’s customers demand a more
specialized level of service, tracking and resolving these returns can
be an increasing challenge. With the MAS 90 and MAS 200 Return
Merchandise Authorization module, returns and replacements can be
handled with ease.
Does your customer want credit, a replacement, a substitution or a
repair? The RMA module makes it easy to handle all of this—and when a
customer has an urgent replacement need, RMA even lets you easily
create a cross-shipment entry. This gives you an accurate record of
items shipped before items are received, and one more opportunity to
build 100 percent customer satisfaction.
With the RMA module, you can easily print or fax notifications to
customers and print receiving documents to alert warehouse personnel
of pending returns. After the goods are received and inspected, they
can be returned to inventory, identified as items for repair or
scrapped Then, MAS 90 and MAS 200 automatically generate all the
appropriate transactions, including credit memos, replacement orders,
purchase orders, and vendor returns. This complete, end-to-end
solution saves hours of data entry and eliminates the need to search
through file drawers for supporting historical documents.
The RMA inquiry program makes it easy to determine the status of a
return—whether or not it has been received. And the Return Reason
Report shows which items have been returned, who’s returning them and
why—so you can quickly identify possible problems.
Combining the RMA module with the required Sales Order and Inventory
modules lets you offer unparalleled customer service. The optional
integration of Purchase Order can maximize efficiency by automating
vendor returns and new purchase orders. Working together, these
modules create a completely integrated return management solution that
saves time, boosts customer satisfaction and gives your company a real
competitive advantage.
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